Develop linguistic and
non-linguistic skills
Build rapid and lasting rapport with your patients and team
Become an effective and
influential communicator
Better Understanding, Better Peace of Mind
For years, our defence organisations have been telling us that the likelihood of being sued has far more to with our communication and lack of rapport with patients than poor clinical skills.
By the end of this workshop you will have everything you need to minimise complaints, understand and be understood, boost teamwork, and feel more confident.
You deserve a steady stream of loyal patients that love the work you do and stay with you for life.
Stop the frustration of feeling misunderstood and enhance your communication with patients, colleagues, family, and friends.
Aims
To enable you to build rapid and lasting rapport with your patients and team and develop non-linguistic and linguistic skills that will enable you to become a more effective and influential communicator.
Objectives
Learning Outcomes
GDC Development Outcomes
vCPD 6.5 hours
GDC Development Outcome A
Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.
GDC Development Outcome B
Effective management of self and effective management of others or effective work with others in the dental team, in the interests of patients; providing constructive leadership where appropriate.
GDC Development Outcome C
Maintenance and development of knowledge and skill within your field of practice.
GDC Development Outcome D
Maintenance of skills, behaviors, and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.
Expert Support From A Dentist And Master Coach
When it comes to something as important as transforming your dental practice you can’t afford to make any major errors. The current climate has made it hard enough for dentists and practice owners to keep themselves afloat. We know how important it is for you to have peace of mind that your money and your time is being well spent.
Most coaches have never walked in your shoes so how could they know what you’re going through? That’s where we are different. Your trainer and coach, Dr Jane Lelean, has experienced the traumas of when things go wrong and understands just how crucial coaching can be to turning things around – it is what helped her get herself back on her feet. A qualified and accredited international dental business coach, certified trainer and dentist, Jane is the only dentist globally to hold the acclaimed Master Certified Coach (MCC) accreditation from the International Coaching Federation (ICF). With her team she has supported hundreds of clients, like you, worldwide to produce tangible results so they can fall in love with dentistry again.
“I know how challenging carving out a successful dentistry career and running a dental practice can be. When you’re run off your feet with both clinical and business commitments, it’s easy to lose sight of what matters. It was only after my practice and career hit rock bottom – to the tune of £££s – that I realised it was a lack of business knowledge, not clinical skills, that was holding me back. I turned it around fast, generating £500k a year, as a single-handed dentist working a 3- day week. With the right knowledge, skills and support, it is possible to make dentistry work without burning out. That’s why I set up the Institute of Dental Business (IODB) – so together we can create the success you have worked so hard for.”
Dr Jane Lelean
November 2025
By choosing to attend Speak the Same Language as Your Patients you will:
Be able to build rapid and lasting rapport with patients and staff and develop non-linguistic and linguistic skills that will enable you to become a more effective and influential communicator.
May 2026
By choosing to attend Speak the Same Language as Your Patients you will:
Be able to build rapid and lasting rapport with patients and staff and develop non-linguistic and linguistic skills that will enable you to become a more effective and influential communicator.
November 2026
By choosing to attend Speak the Same Language as Your Patients you will:
Be able to build rapid and lasting rapport with patients and staff and develop non-linguistic and linguistic skills that will enable you to become a more effective and influential communicator.
Frequently Asked Questions
Absolutely, we are so confident in the potential of this course to have a significant impact on your sales, that we offer a 100% money-back guarantee. T&Cs apply*
Yes of course, it will make the transitions smoother and save you time and money. Bring them all nurses, receptionists, managers, hygienists, therapists, associates, and patient care co-ordinators too.
Of course, you can come alone, and other people have made that choice too. However, what they have all discovered is that if they had brought their team, they could implement the changes much more effectively and sooner. They then do the course a second time bringing their team along, recognising their initial attempt to save money had cost them more in the long run.
Yes, we have a ‘Double Your Investment In 90 Days’ guarantee. Most dentists double their investment within one week. T&Cs apply.
Yes of course. 0% interest instalments over 3 -12 months.
If you are unable to attend all the modules, provided you give us prior written warning, you will be able to attend the same module the next time it is running. Please note, sessions are not recorded.
Yes. Some open workshops run on Saturdays. In-house workshops can include Saturdays and Sundays with a supplement.
Saturdays are available 15% supplement
Sundays are available 25% supplement”
Don’t let another year pass by spinning around wondering how to make dentistry work for you. Book your place and start making the changes other dentists wished they’d made years ago.
*Money-back guarantee terms and conditions. Participants will be provided with a full refund in the event they do not double their investment in the course within 90 days. This offer is based on the following criteria.
