Are you familiar with the new CQC, single assessment framework?
The CQC is introducing a new way of assessing health care providers and is implementing the new single assessment framework. https://www.cqc.org.uk/news/our-new-single-assessment-framework
As I read the documentation this morning, I was struck by how focused CQC are becoming on the culture and values of your practice.
WELL-LED
Shared direction and culture.
We have a shared vision, strategy and culture. This is based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and our communities in order to meet these.
Capable, compassionate and inclusive leaders.
We have inclusive leaders at all levels who understand the context in which we deliver care, treatment and support and embody the culture and values of their workforce and organisation. They have the skills, knowledge, experience, and credibility to lead effectively. They do so with integrity, openness and honesty.
They will even be using turnover staff as an indicator on their evidence checklist.
Do you know what the culture and values are for your practice?
Do you team know what the culture and values are of your practice?
What is your staff turnover rate?
For over 17 years I have been working with dental practice owners and their teams and their teams eliciting their values, defining culture, clarifying the behaviours that honour and violate the values, creating a values hierarchy.
Finding your values is not choosing words that look good on a website. Your values are an unconscious rudder that determines the direction of your thoughts, actions and decisions, values elicitation is a simple yet powerful process that enables you to discover what are your true values. Your values, once elicited, ring true, feel a perfect fit, and radiate your truth.
Your values are like your fingerprints, you don’t know their precise shape, you know they are there. A Values elicitation enables you to see your values clearly, so you wear your values and not someone else’s.
Once you know your values, every decision is easy.
When you have elicited your values, they are conscious, shared with the team, they will guide you in every decision you make moving forward such as recruitment, how to manage a heart sink patient, the direction of growth for your practice.
Because getting it right for CQC is essential you will also recognise that using me as trained and experienced coach is the best way to elicit your practice values bringing a unique set of skills and perspectives to the process, creating a supportive and structured environment for all your team to explore , understand and integrate the practice values into their day-to-day activities.
These are some of the benefits clients have found working with me to elicit their values. What benefits do you want for you and your team?
Expertise in Elicitation Techniques
Jane is skilled in various techniques and tools for eliciting values effectively. Jane know how to, bond the team, ask the right questions, use specific values assessment tools when she guided us through the process.
Safe and Confidential Environment
Jane created a safe and confidential environment where the team felt comfortable sharing their true values. Jane had a skill for engaging the whole team so that even our quietest team member felt confident to speak up.
Mindset Exploration
The power of mindset is essential, Jane helped us all to delve into our mindsets uncovering important values that were hidden.
Customised Approach
Jane uses a tailored approach because she sees each practice and individual team member is unique and how they think, interact, and respond is different. Jane creates a customised approach ensuring the elicitation process is meaningful and relevant. Jane used a creative process at the end of the day so that now we have a permanent visual reminder of our values.
Communication Skills
Because Jane understands thinking patterns and individual communicant styles, she is invaluable in helping us express our values. Jane helped us refine our communication skills to dig deeper into what is important to us and the practice.
Accountability and Action Planning
Jane not only helped us identify our values, she assists us with creating action plans that align our business goals, strategies and processes to our values. Jane holds us accountable for making the necessary changes, and we have really seen the benefits.
Long-Term Support
Jane has provided us with ongoing support over several years in various forms, team training, 1-2-1 coaching, webinars etc, she has helped or practice improve and grow., knowing we have Jane at our side gives us peace of mind.
Will you make sure that you are fully prepared for the CQC single assessment framework by eliciting your values and defining your culture?
For more information about how we work with principals, practice managers and teams e mail me Jane@IODB.co.uk
