Before You Treat, CONTRACT: Are You Missing the Conversation That Matters Most?

Associates and Young dentists, Communication, Dental Practice management and Growth, Dental Teams, Dental Thinking, Female Principals, Leadership, Patient Journey and Customer Service, Practice Managers, Principals, Recruitment and Teamwork, Treatment Plan Conversions, Values, Vision and Culture

You’ve discussed the treatment options, agreed the plan and obtained informed consent. But have you established how you and your patient are going to work together?

What if some of those patient red flags aren’t signs of a difficult patient, but warning signs of conversations that haven’t yet happened?

Discover how CONTRACTING, a principle borrowed from coaching and SUPER-vision, could transform patient relationships, reduce misunderstandings and help prevent problems before they begin.

Why More Patients Might Not Be the Answer to Your Dental Practice Problems

Associates and Young dentists, Communication, Dental Practice management and Growth, Dental Teams, Dental Thinking, Patient Journey and Customer Service, Practice Managers, Treatment Plan Conversions

Is your appointment book full of gaps, or are you fully booked but still not achieving the results you want? Two very different challenges may share the same missing piece: better patient conversations. Discover how Patient Centred Sales – BEST CHOICES helps dentists build trust, understand what matters to patients, improve treatment acceptance and enjoy more rewarding dentistry.

Your Patients Aren’t Buying Dentistry. So What Are They Really Buying?

Associates and Young dentists, Communication, Dental Practice management and Growth, Dental Teams, Dental Thinking, Female Principals, Patient Journey and Customer Service, Practice Managers, Principals, Treatment Plan Conversions

Your patients may ask for whitening, orthodontics or implants, but the treatment is rarely what they are really buying. Discover the emotional drivers behind treatment decisions, the six human needs that influence motivation, and why understanding what truly matters to your patients creates better conversations, stronger relationships and more confident decisions.

Overworked, Underpaid and Unsure? Understanding Your NHS Obligations Could Change Everything

Associates and Young dentists, Communication, Dental Practice management and Growth, Dental Teams, Dental Thinking, Female Principals, Leadership, Patient Journey and Customer Service, Practice Managers, Principals, Treatment Plan Conversions, Uncategorized, Values, Vision and Culture

Feeling overwhelmed, underpaid, and unsure where your NHS responsibilities really begin and end? You’re not alone. Many dentists and therapists are drowning in UDAs, fearful of complaints, and providing treatments they’re not actually contracted — or qualified — to do. In this blog, Dr Jane Lelean, dentist and Master Certified Coach, breaks down exactly what the NHS expects of you, with direct extracts from the official GDS contract and related guidance. You’ll discover the clear boundaries between mandatory and advanced services, how to assess case complexity, and how to communicate treatment options with clarity and confidence. Step away from confusion, fear, and burnout — and towards a calmer, more rewarding career.

The Tale of Two Houses: Why Thoughtful Planning Builds Lifelong Success

Associates and Young dentists, Communication, Dental Practice management and Growth, Dental Teams, Dental Thinking, Female Principals, Leadership, Patient Journey and Customer Service, Practice Managers, Principals, Time management, Appointment Books and Meetings, Treatment Plan Conversions

Two neighbours set out to build their dream homes. One invested in an expert architect, creating a house that lasted a lifetime. The other cut corners and paid the price. Discover why dentistry, like building, demands expert planning—and why your thinking time is worth charging for.

“When’s the Best Time to Book a Course?” – Why That Might Be the Wrong Question

Associates and Young dentists, Communication, Dental Thinking, Leadership, Patient Journey and Customer Service, Practice Managers, Principals, Treatment Plan Conversions

If you’ve ever hesitated to book a course—waiting for the perfect window in your diary—this blog will reframe your thinking. There is no ‘status quo’ in dentistry. You are either building your career or letting it slowly decline. The question is: what are you choosing?
this blog will show you why that moment may never come ,and why your career deserves better than ‘getting by’

Why Fee-Per-Item Dentistry is Holding You Back – and What to Do Instead

Associates and Young dentists, Communication, Dental Practice management and Growth, Dental Teams, Dental Thinking, Patient Journey and Customer Service, Practice Managers, Principals, Treatment Plan Conversions

Many dentists feel stuck, undervalued, or frustrated with patients who shop around. It’s time to ditch fee-per-item treatment planning and embrace outcome-orientated, patient-focused care – and finally build the career you dreamed of

Is This the Best Return on Investment for Dentists in 2025?

Associates and Young dentists, Communication, Dental Practice management and Growth, Dental Teams, Dental Thinking, Female Principals, Finance, Pricing, Profit, Leadership, Patient Journey and Customer Service, Practice Managers, Principals, Treatment Plan Conversions

Martin Lewis may be talking about interest rates, but the smartest investment dentists can make is in their ability to communicate more effectively with patients. Here’s why.

Crossing the Bridge: From Frustrated and Unfulfilled to Confident and Rewarded Dentist

Associates and Young dentists, Communication, Courses, Dental Practice management and Growth, Dental Teams, Dental Thinking, Female Principals, Finance, Pricing, Profit, Leadership, Practice Managers, Principals, Treatment Plan Conversions

If you’re feeling stuck, stressed, or disillusioned in your dental career, you’re not alone. Discover how to bridge the gap between disconnection and fulfilment — and why soft skills are just as important as your clinical ones.