Many dentists know why their practice needs to change and what they need to do. The real transformation happens when they understand how. Discover why…
Dentistry never stops. Patients, paperwork, compliance, family, and life’s demands keep us running from one wheel to the next. But real change begins when you…
The House of YOU is a simple yet powerful exercise that helps you explore your foundations, uncover blind spots, and discover hidden strengths. With the…
Dentists across the UK are frustrated by rising indemnity fees — but are we looking in the right place for the cause? While it’s easy…
From Hanoi’s rats to Delhi’s cobras, history shows us how incentives can backfire. In dentistry, bonuses for sign-ups, whitening, or Invisalign risk creating the same…
Two neighbours set out to build their dream homes. One invested in an expert architect, creating a house that lasted a lifetime. The other cut…
When patients grumble, they don’t want procedures or paperwork — they want to be heard. Too often, feedback is escalated into a “complaint,” leaving dentists…
Dentists often create unnecessary complaints and stress by using the wrong names for treatments. Discover how changing a few words can prevent disappointment, build trust,…
In dentistry, we often expect new patients to trust us instantly, yet trust is not something that can be rushed. From evolutionary instincts to human…
Patients Want to Feel Cared For, Not Sold To When patients know you, like you, and trust you, they choose you — not because you’ve…
Accurate medical histories are essential for patient safety, yet online forms can unintentionally trigger a psychological “no set” — a pattern where repeated “no” answers…
You’ve tried to make a change – but nothing’s changed. Whether it’s your mindset, your team, or your practice systems, this article explains why change…
The word just might seem harmless, but in dentistry, it can conceal deeper challenges, mislead teams, and set unrealistic expectations. Discover why this small word…
You might all be speaking English, but you’re not necessarily speaking the same internal language. In dentistry, communication is everything — with patients, colleagues, and…
Retention fees have crept into dental practice contracts with the intention of offering protection – but are they causing more conflict than they prevent? If…
If your first question is “Where can I get this more cheaply?”—it might be time to pause and reframe. In dentistry, the questions we ask…
32 evergreen published articles from the dental press written by Jane Lelean in PDF format for you to download.
Tick boxes and portals might be efficient – but they’ll never replace the power of a real conversation. If you’re serious about offering safer, more…
Adopting a coaching style of leadership transforms how dental practices operate—boosting motivation, improving communication, and driving real behavioural change. This approach empowers team members, streamlines…
If you’ve ever hesitated to book a course—waiting for the perfect window in your diary—this blog will reframe your thinking. There is no ‘status quo’…
Many dentists feel stuck, undervalued, or frustrated with patients who shop around. It’s time to ditch fee-per-item treatment planning and embrace outcome-orientated, patient-focused care –…
Just because you and your patients speak English doesn’t mean you’re speaking the same language. Miscommunication is one of the biggest hidden causes of complaints,…
If white spaces are appearing in your appointment book, you’re not alone. Discover the 4 R’s approach to filling your diary with patients who know,…
Are the critical voices in your head holding you back? You’re not alone—and there’s a way forward. For 20 years, I’ve supported dental professionals to…
If you’re feeling anxious, overwhelmed, or simply “not yourself,” you might be in a CRASH state. Learn what it means, why it’s not your fault,…
In dental practices, communication often breaks down—not from lack of effort, but from the assumption that if you’ve said something, it’s been understood. This blog…
Managing poor behaviour in a dental practice starts with knowing who you are as a team. Without clearly defined values, culture, and philosophy, difficult conversations…
If you’re a dentist in the early stages of your career, feeling overwhelmed, isolated, or on the edge of burnout, you are not alone. Many…
Understand how you learn best and unlock the confidence, clarity and communication skills you’ve been looking for. Join us in Newcastle from 6–8 July for…
Martin Lewis may be talking about interest rates, but the smartest investment dentists can make is in their ability to communicate more effectively with patients.…
