When Is the Best Time to Work with a Coach? Dentists Know the Answer Already
Dentists and dental team members already understand timing is everything — for patients and for themselves. The best time for a patient to visit the…
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A collection of articles, tips and guides, specifically made for dental practitioners
View allAssociates and Young dentistsCase StudiesCommunicationDental Practice management and GrowthDental TeamsDental ThinkingFemale PrincipalsFinance, Pricing, ProfitLeadershipPatient Journey and Customer ServicePractice ManagersPrincipalsRecruitment and TeamworkTime management, Appointment Books and MeetingsTreatment Plan ConversionsValues, Vision and CultureWork-Life Balance, Health and Mental Well-Being
You’re Ready to Change… But Your Team Isn’t – What Now?
You’ve tried to make a change – but nothing’s changed. Whether it’s your mindset, your team, or your practice systems, this article explains why change…
Why the Word “Just” is Dangerous in Dentistry – and How to Replace It with Thoughtful Action
The word just might seem harmless, but in dentistry, it can conceal deeper challenges, mislead teams, and set unrealistic expectations. Discover why this small word…
Are You Really Communicating – Or Just Talking?
Misunderstandings within dental teams often stem from unseen thinking and communication patterns. If you’ve ever felt like someone misinterpreted your words, or that certain team…
Are You Speaking the Same Language as Your Patient or Team?
You might all be speaking English, but you’re not necessarily speaking the same internal language. In dentistry, communication is everything — with patients, colleagues, and…
Why It’s Time to Make Retention Fees Obsolete in Dentistry
Retention fees have crept into dental practice contracts with the intention of offering protection – but are they causing more conflict than they prevent? If…
Are You Asking the Wrong Questions? Why Your Focus Might Be Sabotaging Your Success
If your first question is “Where can I get this more cheaply?”—it might be time to pause and reframe. In dentistry, the questions we ask…
PDF Articles About Dentistry
32 evergreen published articles from the dental press written by Jane Lelean in PDF format for you to download.
🦷 The Warm-Up You Can’t Afford to Miss: Why Conversations Matter More Than Medical History Forms
Tick boxes and portals might be efficient – but they’ll never replace the power of a real conversation. If you’re serious about offering safer, more…
Why a Coaching Style Is the Smartest Move You’ll Ever Make in Dentistry
Adopting a coaching style of leadership transforms how dental practices operate—boosting motivation, improving communication, and driving real behavioural change. This approach empowers team members, streamlines…
Why Fee-Per-Item Dentistry is Holding You Back – and What to Do Instead
Many dentists feel stuck, undervalued, or frustrated with patients who shop around. It’s time to ditch fee-per-item treatment planning and embrace outcome-orientated, patient-focused care –…
Why Your Patients Don’t Understand You – Even When You’re Speaking English
Just because you and your patients speak English doesn’t mean you’re speaking the same language. Miscommunication is one of the biggest hidden causes of complaints,…
Why Your Appointment Book Has White Spaces – And What To Do About It
If white spaces are appearing in your appointment book, you’re not alone. Discover the 4 R’s approach to filling your diary with patients who know,…
From Frustration to Fairness: Rebuilding Trust and Success in Dental Practices
Misunderstandings between dental associates and principals are common—and costly. Discover why communication, mindset, and structure are the keys to transforming conflict into collaboration.
“Because You Can, Doesn’t Mean You Should”: The Unintended Consequences of Digital Efficiency in Dental Practices
In the race to improve efficiency through digital tools and task trackers, many dental practices are unknowingly harming team culture, morale, and long-term sustainability. Here’s…
🧠 From CRASH to Confident: Why You’re Not Alone and How You Can Break Free
If you’re feeling anxious, overwhelmed, or simply “not yourself,” you might be in a CRASH state. Learn what it means, why it’s not your fault,…
Are You Playing Catch or Just Throwing Words? Rethinking Communication in Dental Practice
In dental practices, communication often breaks down—not from lack of effort, but from the assumption that if you’ve said something, it’s been understood. This blog…
Once You Know Your Values, Every Decision Is Easy: Managing Poor Behaviour in Your Dental Practice
Managing poor behaviour in a dental practice starts with knowing who you are as a team. Without clearly defined values, culture, and philosophy, difficult conversations…
Time Is Precious. Learn More in Less Time.- Early bird ends at midnight
Understand how you learn best and unlock the confidence, clarity and communication skills you’ve been looking for. Join us in Newcastle from 6–8 July for…
Is This the Best Return on Investment for Dentists in 2025?
Martin Lewis may be talking about interest rates, but the smartest investment dentists can make is in their ability to communicate more effectively with patients.…
Crossing the Bridge: From Frustrated and Unfulfilled to Confident and Rewarded Dentist
If you’re feeling stuck, stressed, or disillusioned in your dental career, you’re not alone. Discover how to bridge the gap between disconnection and fulfilment —…
The Power of “I”: One Simple Language Shift That Builds Confidence
A subtle shift in how you speak about your achievements can transform the way you feel – and the way others see you. Discover how…
From Overwhelm to Empowerment: How to Delegate Effectively and Strengthen Your Dental Practice
Struggling to delegate effectively in your dental practice? Many dentists hold onto too much, leading to stress and burnout. The secret to successful delegation isn’t…
Trust: The Invisible Currency of a Thriving Practice
Trust is the foundation of every strong relationship in your practice—whether with your team, your patients, or yourself. It takes time to build but can…
From Aches to Excellence: Diagnosing and Treating the Health of Your Practice
Is Your Dental Practice in Peak Health? Find Out Where You Stand Just like personal health, the wellbeing of your dental practice can fluctuate. From…
The Power of Language in Dentistry- Your words determine your results
Language shapes our thoughts and directs our focus, ultimately determining the results we achieve. As a dentist, are you focusing on what you do want…
Transforming Anxiety and Burnout in Dentistry with the ACE Method
Struggling with anxiety, burnout, or self-doubt in your dental career? Discover the ACE method – Aware, Change, Employ – a powerful tool I’ve used for…
Recruitment in Dentistry: A Thoughtful Approach to Finding the Perfect Match
Recruitment in dentistry often mirrors the fast pace of modern dating. But finding the right associate or practice should be less like a fleeting Tinder…
Treat your 2025 resolutions as carefully as your patients: a fresh approach
If your New Year momentum is already waning, you are not alone. Like dentistry, where planning shapes the final result, a well-structured approach is key…
Essential Team Meetings to Build Trust, Accountability, and Success in 2025
A problem can only be present in the absence of a truth full conversation. This profound idea highlights the pivotal role of open dialogue in…