Body language is like a silent language that speaks volumes in every interaction. Whether it’s a simple chat or a crucial negotiation, how we carry ourselves can greatly influence how others perceive us and whether they trust us. Learning to use techniques like matching, pacing, and leading can be game-changers when it comes to building…
Unlocking the Power of communication Introducing Our Workshop Patient Centred Sales – BEST CHOICES In the bustling world of dental practice, where every patient interaction holds immense potential benefit and value, mastering the art of effective communication is paramount. Yet, many of us find ourselves grappling with a common challenge: how to have deep, meaningful…
Understanding how your patient makes decisions: Ask These Questions you can ask better questions, you will receive better answers As a dentist, I know that you want to provide the best treatment possible for your patients. Unfortunately, clinical skills are not enough. Without the ability to build strong rapport, deep trust through understanding how your…
Unlocking Excellence: – Everyone Is Doing Their Best with the Resources They Have Available A nurse runs into the staff room, eats a sandwich so quickly she inhales it rather than chewing it. She is so hungry, it is two thirty, she has been in the surgery since 7:45 and has not stopped. The day-book…
Discover how dental business coaching will help. Once upon a time, in a small town nestled between rolling hills and open fields, two individuals found themselves on parallel journeys that would shape their lives forever. Mark, elated and nervous, was rushing to the hospital for the birth of his first child. Meanwhile, Sarah, heart heavy…
Have you been watching the Beckham documentary on Netflix? I am not a football fan, yet I am in awe of people who show technical prowess in their field. I have been watching Beckham out of curiosity. It was the influence that Sir Alex Ferguson had on DB and the rest of the squad that…
Introduction As dentists, the impact of our language on patient decisions is immeasurable. Whether we realise it or not, every word we choose holds the potential to guide patients toward treatment or inadvertently lead them away. In this article, we delve into the influential role of conjunctions—specifically, the subtle but mighty “but” the “and” or…
To be safe and confident dentist you must keep up-to-date, adapt to new ways of thinking and ways to enhance patient care. This article explores revolutionary concepts such as the Time-Price-Quality Triangle and challenges old-fashioned thinking in dentistry. By embracing these ideas, you can eliminate anxiety, overcome imposter syndrome, and exude confidence in your practice.…
The other day I wrote a message about appointment books and really knowing and being realistic about how long treatments take. I received some messages saying that zoning doesn’t work. After some questions about how the zoning was implemented, I agreed, zoning done badly wont work. Here are some of the biggest errors people make…
If you are unhappy with your practice, remember this: you have three choices – If the first two options are not an option, it’s time to embrace improvement. The journey towards a better practice begins with acknowledging the need for change. Once you have admitted to yourself that the status quo is not an option…