Filling Empty Appointment Books: The Four Rs for Principals and Associates to Thrive Together

Empty appointment books are becoming more common as financial uncertainty grows. Rather than relying on quick fixes or automated systems, principals and associates can work together strategically to fill their diaries through retention, reactivation, referral, and recruitment. Here’s what to focus on to build a sustainable, thriving practice.

When the “stress abscess” blows up

Dentistry teaches us that early assessment and timely intervention prevent pain, cost, and complexity. The same applies to your wellbeing and your business. Here is a practical guide to spotting early warning signs, taking decisive action, and building a practice that thrives without burning you out.

Appointment Lengths: Are You Allocating Enough Time for What Matters Most?

Many dental professionals feel overwhelmed by time pressures, but behind every rushed appointment lies a set of hidden compromises. By breaking appointments into four key overlapping elements, you can reduce stress, meet patient expectations, and protect yourself professionally.

Premier League Practices: Are You Playing as a Team or Just Turning Up?

In dentistry, teamwork is often spoken about but rarely fully lived. Just like a championship sports team, a high-performing dental team doesn’t simply turn up on match day — they train, plan, communicate, and commit to the shared vision. True teamwork means muddy winter training sessions, shared strategy, and playing full out for patients, the practice, and one another. Explore what teamwork really means with Jane’s Six Magic Questions.

Why Knowing “How” Sets You Apart: Transforming Dental Practices Beyond the What to do

Many dentists know why their practice needs to change and what they need to do. The real transformation happens when they understand how. Discover why answering all four questions of change is essential to creating a thriving dental practice, and how the Brilliant Practice Evaluation can help you take the first step.

Are you on the hamster wheel?

Dentistry never stops. Patients, paperwork, compliance, family, and life’s demands keep us running from one wheel to the next. But real change begins when you step off, pause, and take an honest look at where you are. By defining your starting point, setting your future direction, and choosing the right route, you can create a more fulfilling, sustainable career and life. There is a safe space to reflect, plan, and move towards the future you want — not just the one you’ve fallen into.

The House of YOU – A Journey of Self-Discovery

The House of YOU is a simple yet powerful exercise that helps you explore your foundations, uncover blind spots, and discover hidden strengths. With the support of a coach – someone who creates space for you to think, reflect, and design your future – you can gain new insights, unlock potential, and take meaningful steps towards becoming the best version of yourself.

Indemnity Fees Are Rising – But Are We Looking in the Right Place for the Cause?

Dentists across the UK are frustrated by rising indemnity fees — but are we looking in the right place for the cause? While it’s easy to blame indemnity providers for being greedy, the truth may lie closer to home. Shorter appointments, commercial pressures, and a loss of real patient connection mean complaints are on the rise, driving up costs for us all. Bad dentistry, rushed communication, and unmet expectations don’t just damage patient trust — they impact every clinician’s bottom line.

When Bonuses Breed Rats: What Dentists Can Learn from the Cobra Effect

From Hanoi’s rats to Delhi’s cobras, history shows us how incentives can backfire. In dentistry, bonuses for sign-ups, whitening, or Invisalign risk creating the same effect. Discover Jane’s 5 Magic Questions and a healthier alternative.

The Tale of Two Houses: Why Thoughtful Planning Builds Lifelong Success

Two neighbours set out to build their dream homes. One invested in an expert architect, creating a house that lasted a lifetime. The other cut corners and paid the price. Discover why dentistry, like building, demands expert planning—and why your thinking time is worth charging for.